We want you to be satisfied with your TYGLY order. This policy applies to purchases made directly through tygly.com.

Changing your mind

You have the right to cancel your order within 14 days of receiving it. To exercise this right, email hello@tygly.com and include your order number.

After notifying us, you must return the goods within a further 14 days.

Items should be returned unused, unwashed and, where possible, in their original packaging. Customers may inspect the products as they reasonably would in a shop. If the face cloths have been used, washed or handled beyond what is reasonably necessary to inspect them, we may reduce the refund to reflect any loss in value.

How to make a return

Email hello@tygly.com before sending anything back. We will confirm the return address and provide instructions.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked postal service and retaining proof of postage.

You are responsible for taking reasonable care of the products while they are in your possession.

Refunds

We will issue your refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that they have been sent back, whichever is earlier.

Refunds will be made to the original payment method. Where applicable, we will also refund the cost of our least expensive standard delivery option. Additional delivery charges resulting from an upgraded delivery service are not refundable.

Your bank or payment provider may require additional time to show the refund in your account.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or incorrect, please contact hello@tygly.com as soon as possible with your order number and, where helpful, a photograph of the issue.

We will arrange an appropriate replacement or refund and cover reasonable return postage costs. Nothing in this policy affects your statutory rights under UK consumer law.

Questions

For questions about returns or refunds, contact hello@tygly.com. We aim to respond within 48 hours.